No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.
We have several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
We are able to remove approximately 95% of all stains – including tar, blood, perspiration, grass, mud, grease, and food, being the most common, as well as any sugar stains from cake icing, wine and other beverages.
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown, etc. Additional fees may apply.
Wedding Gown Preservation Company prides itself on having a highly trained staff that can handle most repairs for a nominal fee. Please note on your paperwork if you would like a call with a repair quote.
Please allow 4-10 weeks to receive your gown back to be assured that your gown receives the individual attention it deserves.
Make a note on your paperwork and enclose a check or money order (made payable to: Wedding Gown Preservation Company) for $2.00 per $100.00 of additional declared value. For your convenience we also accept Visa, MasterCard, or Discover.
For the quickest response please visit the tracking page of our website. You will need to have the serial number from your paperwork. If you provide an email address on your paperwork you will be notified electronically when your gown is received and when it ships back out to you. If you have any difficulties please call us at 1-800-305-3108. You may also contact us at firstname.lastname@example.org.
YES! We provide a 100 year guarantee against caramelized sugar stains or yellowing of the fabric. If at anytime your gown is found to have yellowed or has caramelized stains we will reprocess the gown at no additional cost. If reprocessing is found to be unsuccessful we will refund the preservation cost. REMEMBER: Never store your gown in the attic or basement.